In hospitality, personality is not a soft skill. It is the product. After years inside leading hotels in New York and Miami, and on major cruise lines where service is theatre played at scale, one truth kept repeating itself: people don’t just perform roles—they embody types. Patterns emerge. Energy clusters. And, […]

Many people think service and hospitality are the same thing. They are not .  As Danny Mayer mentions in his book ” Setting the Table ” hospitality is when something happens for you service is when something happens to you.  Langans Brasserie, Mayfair, London Hospitality can also be subtle. I was

Changing your own Culture  Since the pandemic one thing that has been a constant with many people specifically in the hospitality industry is the challenge of reinventing themselves.  This has been due to many external factors. The big question is … how does someone do this ? When does someone do

Good to have the online training active with  individuals in NYC and Miami.  The next scheduled intro for beginners is on the 20th July 2024 @10.00 EST. The training is a short hour to share information prior to launching future trainings over the Summer. 

Some times we live through eras that on reflection are like a book and film. Events we experience are intense. Only when they have passed and we start begin to move out of that environment do we start to miss them. These times are a mix of the actual year they

https://vimeo.com/manage/videos/811979718 NLP is in its fifth generation since its conception. At its core it is a modelling methodology for coding and duplicating behaviour. The modern day applications are multiple. In all sectors modelling those who stand out at various levels is important to understand in order to develop.